# Budgie Extras is 'empty' after upgrade to 21.10

**URL:** <https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418>\
**Category:** Budgie Welcome\
**Created:** [October 23, 2021, 2:35pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418 "2021-10-23T14:35:48Z")\
**Posts on this page:** 20\
**Page:** 2

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**Author:** ![ilvipero](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/ilvipero/32/1625_2.png) [@ilvipero](https://discourse.ubuntubudgie.org/u/ilvipero)\
**Post date:** [October 24, 2021, 6:32am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/22 "2021-10-24T06:32:51Z")

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Interesting, I am seeing the same issue on my Desktop. This is a fresh install of 21.10.  
Just to test, I fired up a KVM virtual machine with 21.10 and I cannot reproduce the issue there. Same with my RPI4, no problem there.

> Blockquote  
> user@pc:~$ budgie-welcome --debug  
> [Debug] Running in debugging mode.  
> [Welcome] Using /snap/ubuntu-budgie-welcome/334/usr/share/budgie-welcome/ path.  
> [Welcome] Using /snap/ubuntu-budgie-welcome/334/usr/share/budgie-welcome/ path.  
> [i18n] Locale Not Available: null (using en\_US instead)  
> [Welcome] Using /snap/ubuntu-budgie-welcome/334/usr/share/budgie-welcome/ path.  
> [i18n] Locale Not Available: null (using en\_US instead)  
> [i18n] All translated i18n pages found.  
> [i18n] res\_dir:  
> [i18n] Using locale for gettext: null  
> [i18n] Using path for gettext: /usr/share/locale/  
> [i18n] Translation found for gettext.  
> [Network Test] Establishing a connection test to “[http://archive.ubuntu.com/](http://archive.ubuntu.com/)”  
> [Specs] Detecting graphics vendor…  
> [Welcome] Using /snap/ubuntu-budgie-welcome/334/usr/share/budgie-welcome/ path.  
> [Specs] Detected: Advanced Micro Devices, Inc. [AMD/ATI] Vega 20 [Radeon VII] (rev c1)  
> [i18n] Locale Not Available: null (using en\_US instead)  
> Traceback (most recent call last):  
> File “/snap/ubuntu-budgie-welcome/334/usr/bin/budgie-welcome”, line 331, in \_load\_changed\_cb  
> app.current\_page = uri.rsplit(‘/’, 1)[1]  
> IndexError: list index out of range  
> [Welcome] Successfully pinged: [http://archive.ubuntu.com/](http://archive.ubuntu.com/)

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<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 24, 2021, 6:47am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/23 "2021-10-24T06:47:41Z")

</div>

> [@ilvipero](#):
>
> Interesting, I am seeing the same issue on my Desktop

Also with other snaps? Nothing works here. I’ve also deinstalled snapd, deleted the folder in home, and reinstalled it. No success.

Well, I don’t need snaps, but it’s strange…

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<div class="post-metadata">

**Author:** ![ilvipero](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/ilvipero/32/1625_2.png) [@ilvipero](https://discourse.ubuntubudgie.org/u/ilvipero)\
**Post date:** [October 24, 2021, 6:56am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/24 "2021-10-24T06:56:35Z")

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@gregor no issue with other snaps. I have Skype, Slack, and Bitwarden installed as snaps, and all 3 work fine on my desktop.

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 24, 2021, 6:59am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/25 "2021-10-24T06:59:03Z")

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I spotted this snapd 21.10 issue

> **[Bug #1947203 “Snap applications cannot start” : Bugs : snapd package : Ubuntu](https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/1947203)**
>
> Snap application did not start until app was reinstalled with 'snap remove' + 'snap install'.
> 
> Two examples:
> 
> ~$ lxc ls
> cannot update snap namespace: open /proc/5482/cgroup: permission denied
> snap-update-ns failed with code 1
> 
> brave 
> cannot update...

Ignoring welcome, for the moment if you try any snap (not eog), simple snap remove and a snap install does it work?

I would report your generalised snap issues via a

```
ubuntu-bug snapd
```

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 24, 2021, 7:24am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/26 "2021-10-24T07:24:28Z")

</div>

Please test the edge version of the snap

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<div class="post-metadata">

**Author:** ![ilvipero](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/ilvipero/32/1625_2.png) [@ilvipero](https://discourse.ubuntubudgie.org/u/ilvipero)\
**Post date:** [October 24, 2021, 8:19am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/27 "2021-10-24T08:19:23Z")

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Same issue with edge version on this PC. I also tried to remove it, reboot. reinstall it with latest stable. same issue. Re-upgrade and reboot again, same issue.

> Blockquote  
> budgie-welcome --debug  
> [Debug] Running in debugging mode.  
> [Welcome] Using /snap/ubuntu-budgie-welcome/338/usr/share/budgie-welcome/ path.  
> [Welcome] Using /snap/ubuntu-budgie-welcome/338/usr/share/budgie-welcome/ path.  
> [i18n] Locale Not Available: null (using en\_US instead)  
> [Welcome] Using /snap/ubuntu-budgie-welcome/338/usr/share/budgie-welcome/ path.  
> [i18n] Locale Not Available: null (using en\_US instead)  
> [i18n] All translated i18n pages found.  
> [i18n] res\_dir:  
> [i18n] Using locale for gettext: null  
> [i18n] Using path for gettext: /usr/share/locale/  
> [i18n] Translation found for gettext.  
> [Network Test] Establishing a connection test to “[http://archive.ubuntu.com/](http://archive.ubuntu.com/)”  
> [Specs] Detecting graphics vendor…  
> [Welcome] Using /snap/ubuntu-budgie-welcome/338/usr/share/budgie-welcome/ path.  
> [Specs] Detected: Advanced Micro Devices, Inc. [AMD/ATI] Vega 20 [Radeon VII] (rev c1)  
> [i18n] Locale Not Available: null (using en\_US instead)  
> [\_load\_changed\_cb] uri: file:///snap/ubuntu-budgie-welcome/338/usr/share/budgie-welcome/index.html  
> [\_load\_changed\_cb] uri:  
> [\_load\_changed\_cb] weird uri  
> [Welcome] Successfully pinged: [http://archive.ubuntu.com/](http://archive.ubuntu.com/)

---

<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 24, 2021, 9:01am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/28 "2021-10-24T09:01:16Z")

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Oh! Installed Bitwarden and Skype, both are working. Starting with a few errors, but not severe, I think

> [laptop@laptop ~]$ skype
> 
> - [-f /home/laptop/snap/skype/common/.config/skypeforlinux/settings.json]
> - export SKYPE\_LOGS=/home/laptop/snap/skype/187/logs
> - [! -d /home/laptop/snap/skype/187/logs]
> - mkdir -p /home/laptop/snap/skype/187/logs
> - exec /snap/skype/187/usr/share/skypeforlinux/skypeforlinux  
> Gtk-Message: 10:58:14.155: Failed to load module “xapp-gtk3-module”  
> Gtk-Message: 10:58:14.163: Failed to load module “appmenu-gtk-module”  
> [17340:1024/105815.931671:ERROR:sandbox\_linux.cc(374)] InitializeSandbox() called with multiple threads in process gpu-process.
> 
> (skypeforlinux:17120): dbind-WARNING \*\*: 10:58:16.488: Couldn’t connect to accessibility bus: Failed to connect to socket /tmp/dbus-BQeVUO2N1q: No such file or directory  
> Error org.freedesktop.DBus.Error.Failed: cannot find desktop file “/var/lib/snapd/desktop/applications/skype\_Skype.desktop”  
> Error org.freedesktop.DBus.Error.Failed: cannot find desktop file “/var/lib/snapd/desktop/applications/skype\_Skype.desktop”  
> Error org.freedesktop.DBus.Error.Failed: cannot find desktop file “/var/lib/snapd/desktop/applications/skype\_Skype.desktop”  
> [17120:1024/105816.678596:ERROR:object\_proxy.cc(621)] Failed to call method: org.freedesktop.login1.Manager.Inhibit: object\_path= /org/freedesktop/login1: org.freedesktop.DBus.Error.AccessDenied: An AppArmor policy prevents this sender from sending this message to this recipient; type=“method\_call”, sender=“:1.204” (uid=1000 pid=17120 comm=“/snap/skype/187/usr/share/skypeforlinux/skypeforli” label=“snap.skype.skype (enforce)”) interface=“org.freedesktop.login1.Manager” member=“Inhibit” error name=“(unset)” requested\_reply=“0” destination=“org.freedesktop.login1” (uid=0 pid=866 comm=“/lib/systemd/systemd-logind " label=“unconfined”)  
> [17120:1024/105816.754385:ERROR:object\_proxy.cc(621)] Failed to call method: org.freedesktop.login1.Manager.Inhibit: object\_path= /org/freedesktop/login1: org.freedesktop.DBus.Error.AccessDenied: An AppArmor policy prevents this sender from sending this message to this recipient; type=“method\_call”, sender=”:1.204" (uid=1000 pid=17120 comm=“/snap/skype/187/usr/share/skypeforlinux/skypeforli” label=“snap.skype.skype (enforce)”) interface=“org.freedesktop.login1.Manager” member=“Inhibit” error name=“(unset)” requested\_reply=“0” destination=“org.freedesktop.login1” (uid=0 pid=866 comm="/lib/systemd/systemd-logind " label=“unconfined”)  
> Error occurred in handler for ‘keychain:get-password’: Error: No stored credentials fetched from keytar.  
> at /snap/skype/187/usr/share/skypeforlinux/resources/app.asar/main.js:2:633169  
> at async electron/js2c/browser\_init.js:205:563  
> Error occurred in handler for ‘keychain:get-password’: Error: No stored credentials fetched from keytar.  
> at /snap/skype/187/usr/share/skypeforlinux/resources/app.asar/main.js:2:633169  
> at async electron/js2c/browser\_init.js:205:563  
> Error occurred in handler for ‘keychain:get-password’: Error: No stored credentials fetched from keytar.  
> at /snap/skype/187/usr/share/skypeforlinux/resources/app.asar/main.js:2:633169  
> at async electron/js2c/browser\_init.js:205:563

---

<div class="post-metadata">

**Author:** ![ilvipero](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/ilvipero/32/1625_2.png) [@ilvipero](https://discourse.ubuntubudgie.org/u/ilvipero)\
**Post date:** [October 26, 2021, 12:53pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/29 "2021-10-26T12:53:34Z")

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Very interesting, Budgie Welcome opens as empty “all white” only on my AMD CPU + AMD GPU desktop. Tried on a fresh install as well, edge version of the snap seem to have same issue.  
I tried the same on 21.10 on an Intel+Nvidia laptop, no problems there. Also tried on a KVM virtual machine, no problems there.

---

<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 26, 2021, 6:05pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/30 "2021-10-26T18:05:52Z")

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I’ve got an Intel / nVidia Laptop… And it stays blank.

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 26, 2021, 6:20pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/31 "2021-10-26T18:20:38Z")

</div>

If you switch to nvidia rather than intel what happens?

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<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 26, 2021, 6:37pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/32 "2021-10-26T18:37:08Z")

</div>

> [@gregor](#):
>
> `[Specs] Detected: Intel Corporation CometLake-H GT2 [UHD Graphics] (rev 05)`

I always found this strange, as I have the proprietary nVidia driver installed (and it’s active). I even did not know that an Intel GPU seems to be a part of the CPU.

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<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 26, 2021, 6:56pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/33 "2021-10-26T18:56:20Z")

</div>

Output of `lspci -nnk | grep -i "VGA\|'Kern'\|3D\|Display" -A2`

```auto
> 00:02.0 VGA compatible controller [0300]: Intel Corporation CometLake-H GT2 [UHD Graphics] [8086:9bc4] (rev 05)
> Subsystem: Hewlett-Packard Company CometLake-H GT2 [UHD Graphics] [103c:8745]
> Kernel driver in use: i915
> --
> 01:00.0 VGA compatible controller [0300]: NVIDIA Corporation TU117M [GeForce GTX 1650 Ti Mobile] [10de:1f95] (rev a1)
> Subsystem: Hewlett-Packard Company TU117M [GeForce GTX 1650 Ti Mobile] [103c:8745]
> Kernel driver in use: nvidia

```

Welcome uses Intel - maybe that’s the reason for the blank screen?!

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 26, 2021, 7:14pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/34 "2021-10-26T19:14:09Z")

</div>

Use nvidia settings - look to see what is the default - it is probably the Intel power saving mode. Change to nvidia - performance. You need to logout and login when making the switch.

If its set to nvidia - performance - try switching to intel - power saving.

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<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 26, 2021, 7:26pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/35 "2021-10-26T19:26:51Z")

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It’s nvidia ‘on demand’ now. I’ll try tomorrow!

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<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 30, 2021, 6:23am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/36 "2021-10-30T06:23:33Z")

</div>

Good morning,

it does not matter what I choose, neither Power Saving nor Performane nor On Demand change anything. So, the bug does not go along with the graphics driver.

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<div class="post-metadata">

**Author:** ![ilvipero](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/ilvipero/32/1625_2.png) [@ilvipero](https://discourse.ubuntubudgie.org/u/ilvipero)\
**Post date:** [October 30, 2021, 8:33am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/37 "2021-10-30T08:33:42Z")

</div>

I can confirm. I am noticing the same behavior using stable or edge version of the snap. I am available for more testing.

- ARM Raspberry PI. Fresh Install of UB 21.10. No problem with UB Welcome.
- Intel+Nvidia laptop. Upgraded from 21.04. No problem with UB Welcome.
- AMD Desktop. Fresh install of UB 21.10. No way to make it work, it starts and then stays blank. This applies to: Budgie Extras, Budgie Themes and Layouts, Budgie Welcome.
- KVM/libvirt Virtual Machine. Fresh install of UB 21.10. No problem with UB Welcome.

---

<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 30, 2021, 8:41am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/38 "2021-10-30T08:41:05Z")

</div>

Whilst testing is nice, since I cannot reproduce there isn’t anything I can do to debug this remotely.

It will need someone with this issue to debug via the git project source code and resolving.

> **[GitHub - UbuntuBudgie/budgie-welcome: Welcome app for Ubuntu Budgie](https://github.com/ubuntubudgie/budgie-welcome)**
>
> Welcome app for Ubuntu Budgie. Contribute to UbuntuBudgie/budgie-welcome development by creating an account on GitHub.

---

<div class="post-metadata">

**Author:** ![ilvipero](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/ilvipero/32/1625_2.png) [@ilvipero](https://discourse.ubuntubudgie.org/u/ilvipero)\
**Post date:** [October 30, 2021, 9:15am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/39 "2021-10-30T09:15:25Z")

</div>

@fossfreedom this one is interesting. On the PC with the issue, I created a new user, logged in, and Ubuntu Budgie works fine.

🙄 I wish I had thought of this sooner. Does this give you a better idea to point me to the right direction? clear some dot files in user home folder perhaps?

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 30, 2021, 9:33am UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/40 "2021-10-30T09:33:39Z")

</div>

Hmm… well I suppose you can start by renaming .config first logout and login and see what happens. If that’s the culprit then need to start delving into the .config subfolders

Welcome itself writes some stuff into .config

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<div class="post-metadata">

**Author:** ![gregor](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gregor/32/3604_2.png) [@gregor](https://discourse.ubuntubudgie.org/u/gregor)\
**Post date:** [October 30, 2021, 2:41pm UTC](https://discourse.ubuntubudgie.org/t/budgie-extras-is-empty-after-upgrade-to-21-10/5418/41 "2021-10-30T14:41:51Z")

</div>

Yes, it works after creating a new user. Just renaming the budgie-welcome folder did not change anything, it stays blank. There’s only an empty textfile in it (firstrun). Renaming of the whole .config folder also does not help.

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