# Cannot install from software updater

**URL:** <https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609>\
**Category:** Budgie Desktop\
**Created:** [October 28, 2019, 1:07pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609 "2019-10-28T13:07:51Z")\
**Posts on this page:** 12\
**Page:** 1

<div class="post-metadata">

**Author:** ![Gabb1995](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gabb1995/32/64_2.png) [@Gabb1995](https://discourse.ubuntubudgie.org/u/Gabb1995)\
**Post date:** [October 28, 2019, 1:07pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/1 "2019-10-28T13:07:51Z")

</div>

This has been happening for months for me but I did not have the time to report it. Attached is a video link to see what is happening.

I’m still on 19.04 as I did not get any notification for update.

---

<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 28, 2019, 1:09pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/2 "2019-10-28T13:09:57Z")

</div>

what’s the output of the following from the terminal?:

```
sudo apt update && sudo apt upgrade
```

---

<div class="post-metadata">

**Author:** ![Gabb1995](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gabb1995/32/64_2.png) [@Gabb1995](https://discourse.ubuntubudgie.org/u/Gabb1995)\
**Post date:** [October 28, 2019, 1:14pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/3 "2019-10-28T13:14:51Z")

</div>

Seems it is updating once I ran that, before I was running `sudo apt-get update && sudo apt-get upgrade` I thought it was the same but I guess not.

---

<div class="post-metadata">

**Author:** ![Gabb1995](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gabb1995/32/64_2.png) [@Gabb1995](https://discourse.ubuntubudgie.org/u/Gabb1995)\
**Post date:** [October 28, 2019, 1:17pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/4 "2019-10-28T13:17:10Z")

</div>

Now I have another issue, the upgrade to 19.10 button does not do anything, is there also something I can do from the command line?

---

<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 28, 2019, 1:18pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/5 "2019-10-28T13:18:11Z")

</div>

Don’t forget to reboot before opening up the software update window again.

---

<div class="post-metadata">

**Author:** ![Gabb1995](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gabb1995/32/64_2.png) [@Gabb1995](https://discourse.ubuntubudgie.org/u/Gabb1995)\
**Post date:** [October 28, 2019, 1:21pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/6 "2019-10-28T13:21:45Z")

</div>

I just rebooted pressed upgrade, window closed and nothing happened.

---

<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 28, 2019, 1:22pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/7 "2019-10-28T13:22:17Z")

</div>

if you run `update-manager` from a terminal any output?

---

<div class="post-metadata">

**Author:** ![Gabb1995](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gabb1995/32/64_2.png) [@Gabb1995](https://discourse.ubuntubudgie.org/u/Gabb1995)\
**Post date:** [October 28, 2019, 1:24pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/8 "2019-10-28T13:24:33Z")

</div>

```auto
 update-manager
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 175, in activate_name_owner
    return self.get_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 361, in get_name_owner
    's', (bus_name,), **keywords)
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.debian.apt': no such name

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/defer/ __init__.py", line 487, in _inline_callbacks
    result = gen.send(result)
  File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1613, in _run_transaction_helper
    daemon = get_aptdaemon(self.bus)
  File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1701, in get_aptdaemon
    False),
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ExecFailed: Failed to execute program org.debian.apt: Permission denied
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 175, in activate_name_owner
    return self.get_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 361, in get_name_owner
    's', (bus_name,), **keywords)
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.debian.apt': no such name

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/defer/ __init__.py", line 487, in _inline_callbacks
    result = gen.send(result)
  File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1613, in _run_transaction_helper
    daemon = get_aptdaemon(self.bus)
  File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1701, in get_aptdaemon
    False),
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ExecFailed: Failed to execute program org.debian.apt: Permission denied
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 175, in activate_name_owner
    return self.get_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 361, in get_name_owner
    's', (bus_name,), **keywords)
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.debian.apt': no such name

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1584, in on_error
    error.raise_exception()
  File "/usr/lib/python3/dist-packages/defer/ __init__.py", line 130, in raise_exception
    raise self.value.with_traceback(self.traceback)
  File "/usr/lib/python3/dist-packages/defer/ __init__.py", line 487, in _inline_callbacks
    result = gen.send(result)
  File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1613, in _run_transaction_helper
    daemon = get_aptdaemon(self.bus)
  File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1701, in get_aptdaemon
    False),
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ExecFailed: Failed to execute program org.debian.apt: Permission denied
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 175, in activate_name_owner
    return self.get_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 361, in get_name_owner
    's', (bus_name,), **keywords)
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.debian.apt': no such name

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/defer/ __init__.py", line 483, in _inline_callbacks
    result = gen.throw(excep)
  File "/usr/lib/python3/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 66, in update
    trans = yield self.client.update_cache(defer=True)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ExecFailed: Failed to execute program org.debian.apt: Permission denied
Checking for a new Ubuntu release
Please install all available updates for your release before upgrading.

```

After that I ran update and upgrade again:

```auto
sudo apt update && sudo apt upgrade
[sudo] password for gabb: 
Hit:1 http://ppa.launchpad.net/danielrichter2007/grub-customizer/ubuntu disco InRelease                                                                                                       
Hit:2 http://ppa.launchpad.net/graphics-drivers/ppa/ubuntu disco InRelease                                                                                                                    
Hit:3 http://archive.canonical.com/ubuntu disco InRelease                                                                                                                                     
Hit:4 https://download.mono-project.com/repo/ubuntu stable-bionic InRelease                                                                                                                   
Hit:5 https://dl.winehq.org/wine-builds/ubuntu disco InRelease                                                                                                                                
Get:6 https://mega.nz/linux/MEGAsync/xUbuntu_19.04 ./ InRelease [1,310 B]                                                                                                                     
Hit:7 http://archive.ubuntu.com/ubuntu disco InRelease                                                                                                         
Hit:8 https://packages.microsoft.com/ubuntu/19.04/prod disco InRelease                                                                                   
Hit:9 http://ppa.launchpad.net/lutris-team/lutris/ubuntu disco InRelease                                                                                 
Hit:10 http://archive.ubuntu.com/ubuntu disco-updates InRelease                                                                    
Hit:11 http://ppa.launchpad.net/ubuntubudgie/backports/ubuntu disco InRelease                                
Hit:12 http://archive.ubuntu.com/ubuntu disco-backports InRelease                                                                                             
Hit:13 http://ppa.launchpad.net/yannubuntu/boot-repair/ubuntu disco InRelease                                                    
Hit:14 https://download.sublimetext.com apt/stable/ InRelease                                    
Hit:15 http://archive.ubuntu.com/ubuntu disco-security InRelease           
Fetched 1,310 B in 13s (97 B/s)                                                                                                                                                               
Reading package lists... Done
Building dependency tree       
Reading state information... Done
5 packages can be upgraded. Run 'apt list --upgradable' to see them.
Reading package lists... Done
Building dependency tree       
Reading state information... Done
Calculating upgrade... Done
The following packages have been kept back:
  libodbc1 winehq-staging
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.

```

---

<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 28, 2019, 1:28pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/9 "2019-10-28T13:28:40Z")

</div>

hmm - something from those PPA’s has fiddled with dbus.

Suggestion - do make sure you have a full disk image backup handy just in-case things go bang.

Switch to a TTY i.e. CTRL+ALT+F3 and login via the text screen.

Then type:

```
do-release-upgrade

```

That should run the release upgrade process.

---

<div class="post-metadata">

**Author:** ![Gabb1995](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gabb1995/32/64_2.png) [@Gabb1995](https://discourse.ubuntubudgie.org/u/Gabb1995)\
**Post date:** [October 28, 2019, 1:35pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/10 "2019-10-28T13:35:08Z")

</div>

Same thing happens, it says

`Please install all available updates for your release before upgrading.`

---

<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 28, 2019, 1:36pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/11 "2019-10-28T13:36:00Z")

</div>

run:

```
sudo apt dist-upgrade

```

That should force those extra updates to be installed.

---

<div class="post-metadata">

**Author:** ![Gabb1995](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/gabb1995/32/64_2.png) [@Gabb1995](https://discourse.ubuntubudgie.org/u/Gabb1995)\
**Post date:** [October 28, 2019, 1:39pm UTC](https://discourse.ubuntubudgie.org/t/cannot-install-from-software-updater/2609/12 "2019-10-28T13:39:53Z")

</div>

I removed the 2 packages that it wouldnt upgrade, and now it worked. Thanks.