# Online Accounts Broken

**URL:** <https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478>\
**Category:** General\
**Created:** [January 16, 2019, 3:17am UTC](https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478 "2019-01-16T03:17:29Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![AltJawga](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/altjawga/32/933_2.png) [@AltJawga](https://discourse.ubuntubudgie.org/u/AltJawga)\
**Post date:** [January 16, 2019, 3:17am UTC](https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478/1 "2019-01-16T03:17:29Z")

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I recently installed Ubuntu Budgie, and I think it is the best Linux distro I have tried yet. There is just one issue that I have consistently had issues with: Online Accounts. When I first installed the on I went to the online account setting to add my Google account. Everything worked fine, but after I accepted the permissions, the dialog box disappeared and the account never added. Later on I decided I would try Ubuntu single sign on (This may be something I just don’t know about) when I try to log into my account it says, "This account requires a second passcode from your authentication device or app. " even though I do not have 2 factor authentication for that account. Also Facebook has the same issue as Google where the pop-up box disappears and doesn’t add the account.

Additional information:  
I am using Ubuntu Budgie 18.10. Also sometimes settings won’t load and won’t load until I restart my laptop. This seems to happen at random. And running it through tilix instantly makes it where it won’t load.

Any help would be greatly appreciated

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**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [January 16, 2019, 7:00am UTC](https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478/2 "2019-01-16T07:00:26Z")

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Check that you have the package gnome-online-accounts installed

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**Author:** ![AltJawga](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/altjawga/32/933_2.png) [@AltJawga](https://discourse.ubuntubudgie.org/u/AltJawga)\
**Post date:** [January 16, 2019, 6:23pm UTC](https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478/3 "2019-01-16T18:23:35Z")

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Thanks for the help! All of my accounts are connecting correctly now.

(Edit): I figured out the second issue so I removed it from this reply.

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**Author:** ![chamos](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/chamos/32/961_2.png) [@chamos](https://discourse.ubuntubudgie.org/u/chamos)\
**Post date:** [February 5, 2019, 11:54pm UTC](https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478/4 "2019-02-05T23:54:54Z")

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> [@fossfreedom](#):
>
> gnome-online-accounts

I see this issue has already been reported. I wasn’t sure if I had some how deleted gnome-online-accounts.

Just switched to UB and love it!!! Everything about UB is phenomenal.

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**Author:** ![magneto32](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@magneto32](https://discourse.ubuntubudgie.org/u/magneto32)\
**Post date:** [October 15, 2019, 10:16am UTC](https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478/5 "2019-10-15T10:16:59Z")

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I have the same problem and the above solution did not work for me.I already have full installation of ubuntu budgie 18.04.03 amd64

EDIT: I failed to mention im behind a college proxy

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**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [October 15, 2019, 11:13am UTC](https://discourse.ubuntubudgie.org/t/online-accounts-broken/1478/6 "2019-10-15T11:13:36Z")

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> [@magneto32](#):
>
> EDIT: I failed to mention im behind a college proxy

your’s is a different issue. proxies are a pain but can be worked around

> <https://askubuntu.com/questions/227441/gnome-online-accounts-through-proxy>