# PROBLEM & Help please

**URL:** <https://discourse.ubuntubudgie.org/t/problem-help-please/6708>\
**Category:** Budgie Desktop\
**Created:** [May 16, 2023, 8:29am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708 "2023-05-16T08:29:03Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 8:29am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/1 "2023-05-16T08:29:03Z")

</div>

Hi All

I’ve been using Budgie for almost 2 years and am really enjoying it.  
Here’s my problem;  
as a non technical person this baffles me:  
E: The repository ‘cdrom://Ubuntu-Budgie 20.04.1 LTS _Focal Fossa_ - Release amd64 (20200731) focal Release’ does not have a Release file.  
N: Updating from such a repository can’t be done securely, and is therefore disabled by default.  
N: See apt-secure(8) manpage for repository creation and user configuration details.

I’ve searched the forums for solution to no avail.  
How do I resolve this?

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**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [May 16, 2023, 8:32am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/2 "2023-05-16T08:32:15Z")

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> [@thinkeranddoer](#):
>
> pdating from such a repository can’t be done securely, and is therefore disabled by default.

Look for the app that is called “software updater” [I think] - or is available when run via a terminal command

```
software-properties-gtk

```

Untick the CD on your software sources

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<div class="post-metadata">

**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 8:37am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/3 "2023-05-16T08:37:51Z")

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Thanks @fossfreedom  
I don’t see CD on software sources. Here’s a screenshot.  
Did I miss something?

 ![Budgie Screenshot](https://canada1.discourse-cdn.com/flex035/uploads/ubuntubudgie/original/2X/1/194b071517a875ca75d4df7cf03fe8786fb98164.png)

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<div class="post-metadata">

**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 8:44am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/4 "2023-05-16T08:44:29Z")

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I also got this error:

 ![Budgie 2](https://canada1.discourse-cdn.com/flex035/uploads/ubuntubudgie/original/2X/8/84126c64bd6407f6df9f08d29050cb10b13d1c3f.png)

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [May 16, 2023, 8:52am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/5 "2023-05-16T08:52:31Z")

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Think its on the “other software” tab

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<div class="post-metadata">

**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 9:37am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/6 "2023-05-16T09:37:30Z")

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There is no CD option to tick.

It also says there’s no release file. Are there any more suggestions?

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [May 16, 2023, 9:39am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/7 "2023-05-16T09:39:34Z")

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Please add a screenshot of your other software tab.

Also a screenshot after you have scrolled down on the Ubuntu Software tab - seems to be only a partial screenshot

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<div class="post-metadata">

**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 9:40am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/8 "2023-05-16T09:40:39Z")

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![Budgie 3](https://canada1.discourse-cdn.com/flex035/uploads/ubuntubudgie/original/2X/1/17b5ae88ae70294bd49e310de980e2b413f76aa5.png)

Thanks for bearing with me

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [May 16, 2023, 9:56am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/9 "2023-05-16T09:56:52Z")

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“Installation medium with Ubuntu 20.04 Focal Fossa” - that should be unticked

All those “disabled on upgrade” rows can also be deleted to clean up

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<div class="post-metadata">

**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 10:37am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/10 "2023-05-16T10:37:01Z")

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![Budgie 5](https://canada1.discourse-cdn.com/flex035/uploads/ubuntubudgie/original/2X/5/5605cf3ea32b11ab26194a272c87f6767cf48197.png)

So here is the latest setup.  
Still giving me an error

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<div class="post-metadata">

**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 10:37am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/11 "2023-05-16T10:37:41Z")

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second screenshot

 ![Budgie 6](https://canada1.discourse-cdn.com/flex035/uploads/ubuntubudgie/original/2X/3/34b6aa3c97254a7c36a58e4e86362ac3a40ede96.png)

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [May 16, 2023, 10:39am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/12 "2023-05-16T10:39:02Z")

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> [@thinkeranddoer](#):
>
> Still giving me an error

Remember you need to help me to help you. What error?

In a terminal run:

```
sudo apt update
sudo apt full-upgrade

```

What is the output you see?

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<div class="post-metadata">

**Author:** ![thinkeranddoer](https://avatars.discourse-cdn.com/v4/letter/t/5e9695/32.png) [@thinkeranddoer](https://discourse.ubuntubudgie.org/u/thinkeranddoer)\
**Post date:** [May 16, 2023, 11:00am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/13 "2023-05-16T11:00:52Z")

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Of course, I will try be more helpful.  
I have tried countless times to remove this protonvpn and element.

Of course, I will try be more helpful.  
I have tried countless times to remove this protonvpn and element.

From the GUI, I get this:

W:Updating from such a repository can’t be done securely, and is therefore disabled by default., W:See apt-secure(8) manpage for repository creation and user configuration details., W:GPG error: https:// repo. protonvpn .com/debian stable InRelease: The following signatures couldn’t be verified because the public key is not available: NO\_PUBKEY 4EDE055B645F044F, E:The repository ‘https:// repo.protonvpn .com/debian stable InRelease’ is not signed., W:Updating from such a repository can’t be done securely, and is therefore disabled by default., W:See apt-secure(8) manpage for repository creation and user configuration details., W:GPG error: https: //packages .element .io/debian default Release: The following signatures couldn’t be verified because the public key is not available: NO\_PUBKEY C2850B265AC085BD, E:The repository ‘https: //packages .riot .im/debian default Release’ is not signed.

From the Command Line I get this:  
$ sudo apt update  
[sudo] password for lgm:  
Get:1 https: //repo. protonvpn .com/debian stable InRelease [2,519 B]  
Err:1 https: //repo. protonvpn .com/debian stable InRelease  
The following signatures couldn’t be verified because the public key is not available: NO\_PUBKEY 4EDE055B645F044F  
Hit:2 http: //ubuntu. mirror .rain.co.za/ubuntu kinetic InRelease  
Hit:3 http: //ubuntu .mirror .rain.co.za/ubuntu kinetic-updates InRelease  
Ign:4 https: //repo. vivaldi .com/snapshot/deb stable InRelease  
Hit:5 https: //repo. vivaldi .com/snapshot/deb stable Release  
Hit:6 http: //ubuntu. mirror.rain .co.za/ubuntu kinetic-backports InRelease  
Hit:8 http: //ppa. launchpad .net/graphics-drivers/ppa/ubuntu focal InRelease  
Hit:9 https:// packages. element .io/debian default InRelease  
Hit:11 http:// security. ubuntu .com/ubuntu kinetic-security InRelease  
Get:10 https: //packages. element .io/debian default InRelease [3,609 B]  
Ign:12 https: //ppa. launchpadcontent .net/flatpak/stable/ubuntu kinetic InRelease  
Err:10 https: // packages.element .io/debian default InRelease  
The following signatures couldn’t be verified because the public key is not available: NO\_PUBKEY C2850B265AC085BD  
Err:13 https: //ppa. launchpadcontent .net/flatpak/stable/ubuntu kinetic Release  
404 Not Found [IP: 185.125.190.52 443]  
Reading package lists… Done  
W: GPG error: https ://repo.protonvpn .com/debian stable InRelease: The following signatures couldn’t be verified because the public key is not available: NO\_PUBKEY 4EDE055B645F044F  
E: The repository ‘https ://repo.protonvpn .com/debian stable InRelease’ is not signed.  
N: Updating from such a repository can’t be done securely, and is therefore disabled by default.  
N: See apt-secure(8) manpage for repository creation and user configuration details.  
W: GPG error: https :// packages.element .io/debian default InRelease: The following signatures couldn’t be verified because the public key is not available: NO\_PUBKEY C2850B265AC085BD  
E: The repository ‘https ://packages.riot .im/debian default InRelease’ is not signed.  
N: Updating from such a repository can’t be done securely, and is therefore disabled by default.  
N: See apt-secure(8) manpage for repository creation and user configuration details.  
E: The repository ‘https:// ppa. launchpadcontent .net/flatpak/stable/ubuntu kinetic Release’ does not have a Release file.  
N: Updating from such a repository can’t be done securely, and is therefore disabled by default.  
N: See apt-secure(8) manpage for repository creation and user configuration details.

$ sudo apt full-upgrade  
Reading package lists… Done  
Building dependency tree… Done  
Reading state information… Done  
Calculating upgrade… Done  
The following packages have been kept back:  
gir1.2-nautilus-4.0 libnautilus-extension4 libnss-myhostname libnss-systemd libpam-systemd libsystemd-shared libsystemd0 libudev1 nautilus-data  
systemd systemd-resolved systemd-sysv systemd-timesyncd udev  
0 upgraded, 0 newly installed, 0 to remove and 14 not upgraded.

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<div class="post-metadata">

**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [May 16, 2023, 11:07am UTC](https://discourse.ubuntubudgie.org/t/problem-help-please/6708/14 "2023-05-16T11:07:37Z")

</div>

> [@thinkeranddoer](#):
>
> E: The repository ‘cdrom://Ubuntu-Budgie 20.04.1 LTS _Focal Fossa_ - Release amd64 (20200731) focal Release’ does not have a Release file.

So the good news is that error has now gone.

> [@thinkeranddoer](#):
>
> I have tried countless times to remove this protonvpn and element.

What have you tried?

Where you are seeing:

> [@thinkeranddoer](#):
>
> The following signatures couldn’t be verified because the public key is not available: NO\_PUBKEY

You need to follow these instructions to resolve (alternate method)

> <https://askubuntu.com/questions/13065/how-do-i-fix-the-gpg-error-no-pubkey/15272#15272>

Note:

https: //ppa. launchpadcontent .net/flatpak/stable/ubuntu kinetic

That repo can be safely removed from software-updater - the Other Software tab