# Software store app not updating

**URL:** <https://discourse.ubuntubudgie.org/t/software-store-app-not-updating/5109>\
**Category:** General\
**Created:** [July 14, 2021, 6:42pm UTC](https://discourse.ubuntubudgie.org/t/software-store-app-not-updating/5109 "2021-07-14T18:42:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Underdog](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/underdog/32/1985_2.png) [@Underdog](https://discourse.ubuntubudgie.org/u/Underdog)\
**Post date:** [July 14, 2021, 6:42pm UTC](https://discourse.ubuntubudgie.org/t/software-store-app-not-updating/5109/1 "2021-07-14T18:42:38Z")

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Whenever I run the software app, I’m unable to search for anything as nothing is ever actually found. All I see is the blank screen with a spinner, and it never stops. I can search for software that is displayed right there in the list when I first open the app and still, nothing is found. Likewise, if I click directly on a software app, again, all I see is a blank page with the spinner… I’m running UB 20.04, I have kept up with all the updates, I have no other system problems, can access the internet, etc. Does anyone have an idea what could cause the software app to act this way? Thanks for any help!

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**Author:** ![fossfreedom](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/fossfreedom/32/1405_2.png) [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)\
**Post date:** [July 14, 2021, 6:52pm UTC](https://discourse.ubuntubudgie.org/t/software-store-app-not-updating/5109/2 "2021-07-14T18:52:44Z")

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> <https://askubuntu.com/questions/1238069/ubuntu-software-not-loading-properly/1238200#1238200>

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**Author:** ![Underdog](https://yyz1.discourse-cdn.com/flex035/user_avatar/discourse.ubuntubudgie.org/underdog/32/1985_2.png) [@Underdog](https://discourse.ubuntubudgie.org/u/Underdog)\
**Post date:** [July 14, 2021, 7:18pm UTC](https://discourse.ubuntubudgie.org/t/software-store-app-not-updating/5109/3 "2021-07-14T19:18:46Z")

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That did it! Thank you so much, fossfreedom! 🙂 That has been bothering me for a few months now. I had no idea what was going on. In my case, the "gnome-software’ folder didn’t already exist so I just did the “killall” command and the “mkdir” command and then re-started the software app and it immediately began updating the software cache or whatever like it should. 🙂