# WPS Office can't open files on NTFS partition
**URL:** https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450
**Category:** General
**Created:** [January 7, 2019, 7:58pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450 "2019-01-07T19:58:59Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@algent](https://discourse.ubuntubudgie.org/u/algent)
#### Post date: [January 7, 2019, 7:58pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/1 "2019-01-07T19:58:59Z")
Hi guys!
I use a dual boot system Ubuntu Budgie and Windows 7.
Recently I have installed WPS Office to replace LibreOffice. While using it i found that this aplication can’t open files that are stored in a NTFS partition and i get this error message:
Is there any way to fix this? I know that this is not an Ubuntu problem, but I hope that someone else has found any solution for this.
---
### Author:  [@chdsl](https://discourse.ubuntubudgie.org/u/chdsl)
#### Post date: [January 7, 2019, 10:26pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/2 "2019-01-07T22:26:37Z")
Check if you are not hibernating in the Windows partition.
---
### Author:  [@ruwe](https://discourse.ubuntubudgie.org/u/ruwe)
#### Post date: [January 8, 2019, 10:45am UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/3 "2019-01-08T10:45:02Z")
Correct, at least in Windows 10 you cannot access the file system from linux if you forced a shutdown, like holding the power button to force a system shutdown. Usually, it works well if turn off windows by using the “normal” shutdown process.
---
### Author:  [@algent](https://discourse.ubuntubudgie.org/u/algent)
#### Post date: [January 8, 2019, 12:59pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/4 "2019-01-08T12:59:56Z")
I don’t understand how is this related to my problem. I can access from Ubuntu system normally every file that is in the Windows partitions. If i copy the docx or the xlsx file from NTFS partition to my home I can open it with WPS Office without any problem, but i if i try to open that file in the origin folder (Windows 7 Partition) i get an error message. The WPS Office itself can’t see the NTFS partitions with it’s folders and files.
I hope i explained well.
---
### Author:  [@fossfreedom](https://discourse.ubuntubudgie.org/u/fossfreedom)
#### Post date: [January 8, 2019, 1:06pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/5 "2019-01-08T13:06:14Z")
Had a quick Google and others have the same issue - so it isn’t distro specific.
I would suggest pose a question on the WPS Office forums [http://wps-community.org/forum/](http://wps-community.org/forum/)
---
### Author:  [@algent](https://discourse.ubuntubudgie.org/u/algent)
#### Post date: [January 8, 2019, 1:40pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/6 "2019-01-08T13:40:52Z")
I did that, but hope they notice it. It was really a messy forum.
---
### Author:  [@Coeur-Noir](https://discourse.ubuntubudgie.org/u/Coeur-Noir)
#### Post date: [January 8, 2019, 10:24pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/7 "2019-01-08T22:24:09Z")
What are you trying to achieve with WPS that you can not achieve with LibreOffice ?
I know it won’t answer your question but it might be easier to find a « solution » regarding LibreOffice which is open-source and actively developed. WPS might be less « quick » to adress problems regarding Linux.
Now maybe we should investigate how is your _ntfs_ partition actually mounted in your Ubuntu system ?
Is it automatically mounted at boot through _fstab_ ?
Is the user - the one who launches WPS - allowed to read and write files on that partition, allowed to execute folders ?
```
cat /etc/fstab
df -Th
```
Or maybe WPS just does not use _gvfs / fuse / gio_ to be aware of places…
---
### Author:  [@bashfulrobot](https://discourse.ubuntubudgie.org/u/bashfulrobot)
#### Post date: [January 9, 2019, 12:37am UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/8 "2019-01-09T00:37:23Z")
I suspect compatibility. I myself have had better luck with WPS on certain office docs. But I still try to avoid it if I can (prefer Libre Office).
---
### Author:  [@algent](https://discourse.ubuntubudgie.org/u/algent)
#### Post date: [February 10, 2019, 8:31pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/9 "2019-02-10T20:31:12Z")
Hi again!
I found that this problem is only with wps-office installed from snap store. I download the deb file with same version from official site and installed it with GDebi Package Installer. While working with it I notice that it didn’t have the problem with files stored in my Windows Partitions with NTFS file system. So, I think it is a snap problem.
---
### Author:  [@Coeur-Noir](https://discourse.ubuntubudgie.org/u/Coeur-Noir)
#### Post date: [February 15, 2019, 10:18pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/10 "2019-02-15T22:18:39Z")
Aaaah nightmarish snap :-/
Snap app’s are sandboxed and most of the time their default permissions only allow access to your personal folder.
You can set other permissions for each snap app’ through your « software center » and then add permission to access « removable medias » ( meaning any partition your user have access to, and other than the one where your personal folder sits in ).
Snap is future, do they say…
---
### Author:  [@algent](https://discourse.ubuntubudgie.org/u/algent)
#### Post date: [February 16, 2019, 2:47pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/11 "2019-02-16T14:47:05Z")
I tried that too, to give all permissions from the Softwate Center, but it didn’t save the changes.
---
### Author:  [@nehlix](https://discourse.ubuntubudgie.org/u/nehlix)
#### Post date: [February 21, 2019, 4:40pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/12 "2019-02-21T16:40:10Z")
https://www.youtube.com/embed/8Qp3WShnV-0?feature=oembed&wmode=opaque&list=LLeu_dngSgQ-z1DiiDhcomsw&start=52
---
### Author:  [@mcandial](https://discourse.ubuntubudgie.org/u/mcandial)
#### Post date: [May 17, 2019, 7:58pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/13 "2019-05-17T19:58:10Z")
I’ve fixed this. Go to Software \> WPS \> Permissions. Enable Read/write files on removable storage devices
---
### Author:  [@LetsLive04](https://discourse.ubuntubudgie.org/u/LetsLive04)
#### Post date: [August 30, 2020, 11:29pm UTC](https://discourse.ubuntubudgie.org/t/wps-office-cant-open-files-on-ntfs-partition/1450/14 "2020-08-30T23:29:41Z")
Hey everyone!
mcandial’s suggestions for Read/Write files is the best solution to this.
I am running Ubuntu 20.04.1 LTS Focca Fossa with a 3.36.3 GNOME version. WPS can’t access the file because the SNAP implementation with the application sets the Read/Write functionality to OFF when extracting content from external HDD’s.
You can see this specification with the file attached.
