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WPS Office can't open files on NTFS partition


Hi guys!

I use a dual boot system Ubuntu Budgie and Windows 7.
Recently I have installed WPS Office to replace LibreOffice. While using it i found that this aplication can’t open files that are stored in a NTFS partition and i get this error message:

Is there any way to fix this? I know that this is not an Ubuntu problem, but I hope that someone else has found any solution for this.


Check if you are not hibernating in the Windows partition.


Correct, at least in Windows 10 you cannot access the file system from linux if you forced a shutdown, like holding the power button to force a system shutdown. Usually, it works well if turn off windows by using the “normal” shutdown process.


I don’t understand how is this related to my problem. I can access from Ubuntu system normally every file that is in the Windows partitions. If i copy the docx or the xlsx file from NTFS partition to my home I can open it with WPS Office without any problem, but i if i try to open that file in the origin folder (Windows 7 Partition) i get an error message. The WPS Office itself can’t see the NTFS partitions with it’s folders and files.
I hope i explained well.


Had a quick Google and others have the same issue - so it isn’t distro specific.

I would suggest pose a question on the WPS Office forums http://wps-community.org/forum/


I did that, but hope they notice it. It was really a messy forum.


What are you trying to achieve with WPS that you can not achieve with LibreOffice ?

I know it won’t answer your question but it might be easier to find a « solution » regarding LibreOffice which is open-source and actively developed. WPS might be less « quick » to adress problems regarding Linux.

Now maybe we should investigate how is your ntfs partition actually mounted in your Ubuntu system ?
Is it automatically mounted at boot through fstab ?
Is the user - the one who launches WPS - allowed to read and write files on that partition, allowed to execute folders ?

cat /etc/fstab
df -Th

Or maybe WPS just does not use gvfs / fuse / gio to be aware of places…


I suspect compatibility. I myself have had better luck with WPS on certain office docs. But I still try to avoid it if I can (prefer Libre Office).


Hi again!
I found that this problem is only with wps-office installed from snap store. I download the deb file with same version from official site and installed it with GDebi Package Installer. While working with it I notice that it didn’t have the problem with files stored in my Windows Partitions with NTFS file system. So, I think it is a snap problem.


Aaaah nightmarish snap :-/

Snap app’s are sandboxed and most of the time their default permissions only allow access to your personal folder.

You can set other permissions for each snap app’ through your « software center » and then add permission to access « removable medias » ( meaning any partition your user have access to, and other than the one where your personal folder sits in ).

Snap is future, do they say…


I tried that too, to give all permissions from the Softwate Center, but it didn’t save the changes.