A black screen is displayed when the laptop is booted

Brand: redmi 16 2024 TM2309 (3.1K, Mem 32G )
Model: Y3519
Hardware:Intel(R) Core™ Ultra 5 125H, Intel® ARC™ Graphics
OS: UBUNTU BUDGIE 24.04.02 DESKTOP + 6.11.0-19-generic

  • win11 + ubuntu budgie 24.04.02 Dual system (default ubuntu)

The computer starts intermittently displaying gray screen, the keyboard light is all normal, and the remote connection can be normal through ssh on the LAN.

When a black screen occurs, forcibly press the power button to shut down, restart, you can normally enter the graphics desktop, but often intermittent boot to start the black screen, or in the multi-system menu, directly press Enter, you can normally enter the graphics desktop.

ubuntu@servers:/etc$ losetup -a
/dev/loop1: []: (/var/lib/snapd/snaps/bare_5.snap)
/dev/loop17: []: (/var/lib/snapd/snaps/ubuntu-budgie-welcome_518.snap)
/dev/loop8: []: (/var/lib/snapd/snaps/snap-store_1270.snap)
/dev/loop15: []: (/var/lib/snapd/snaps/thunderbird_702.snap)
/dev/loop6: []: (/var/lib/snapd/snaps/gnome-42-2204_176.snap)
/dev/loop13: []: (/var/lib/snapd/snaps/thunderbird_684.snap)
/dev/loop4: []: (/var/lib/snapd/snaps/core22_1802.snap)
/dev/loop11: []: (/var/lib/snapd/snaps/snapd_23771.snap)
/dev/loop2: []: (/var/lib/snapd/snaps/firefox_5917.snap)
/dev/loop0: []: (/var/lib/snapd/snaps/core22_1748.snap)
/dev/loop9: []: (/var/lib/snapd/snaps/snap-store_1248.snap)
/dev/loop16: []: (/var/lib/snapd/snaps/ubuntu-budgie-welcome_536.snap)
/dev/loop7: []: (/var/lib/snapd/snaps/gtk-common-themes_1535.snap)
/dev/loop14: []: (/var/lib/snapd/snaps/snapd-desktop-integration_178.snap)
/dev/loop5: []: (/var/lib/snapd/snaps/gnome-42-2204_202.snap)
/dev/loop12: []: (/var/lib/snapd/snaps/snapd-desktop-integration_253.snap)
/dev/loop3: []: (/var/lib/snapd/snaps/firefox_5987.snap)
/dev/loop10: []: (/var/lib/snapd/snaps/snapd_23545.snap)


ubuntu@servers:/etc/lightdm$ cat /etc/lightdm/lightdm.conf
[Seat:*]
autologin-guest=false
autologin-user=ubuntu
autologin-user-timeout=0
ubuntu@servers:~$ pstree
systemd─┬─ModemManager───3*[{ModemManager}]
        ├─NetworkManager───3*[{NetworkManager}]
        ├─Snipaste-Linux-───{Snipaste-Linux-}
        ├─ToDesk_Service───19*[{ToDesk_Service}]
        ├─accounts-daemon───3*[{accounts-daemon}]
        ├─agetty
        ├─avahi-daemon───avahi-daemon
        ├─bluetoothd
        ├─boltd───3*[{boltd}]
        ├─clash-verge-ser───18*[{clash-verge-ser}]
        ├─colord───3*[{colord}]
        ├─containerd───24*[{containerd}]
        ├─containerd-shim─┬─odoo─┬─4*[odoo───{odoo}]
        │                 │      └─python3───{python3}
        │                 └─11*[{containerd-shim}]
        ├─3*[containerd-shim─┬─sh─┬─python3───5*[{python3}]]
        │                    │    └─python3───4*[{python3}]]
        │                    └─10*[{containerd-shim}]]
        ├─containerd-shim─┬─odoo───3*[{odoo}]
        │                 └─10*[{containerd-shim}]
        ├─containerd-shim─┬─nginx───18*[nginx]
        │                 └─11*[{containerd-shim}]
        ├─containerd-shim─┬─postgres───7*[postgres]
        │                 └─11*[{containerd-shim}]
        ├─containerd-shim─┬─sh─┬─python3───5*[{python3}]
        │                 │    └─python3───4*[{python3}]
        │                 └─11*[{containerd-shim}]
        ├─cron
        ├─cups-browsed───3*[{cups-browsed}]
        ├─cupsd
        ├─dbus-daemon
        ├─dnsmasq───dnsmasq
        ├─dockerd─┬─11*[docker-proxy───6*[{docker-proxy}]]
        │         ├─13*[docker-proxy───5*[{docker-proxy}]]
        │         ├─16*[docker-proxy───7*[{docker-proxy}]]
        │         ├─2*[docker-proxy───8*[{docker-proxy}]]
        │         └─75*[{dockerd}]
        ├─frpc───5*[{frpc}]
        ├─gnome-remote-de───3*[{gnome-remote-de}]
        ├─gsd-printer───3*[{gsd-printer}]
        ├─ibus-daemon─┬─ibus-engine-rim───3*[{ibus-engine-rim}]
        │             ├─ibus-engine-sim───3*[{ibus-engine-sim}]
        │             ├─ibus-extension-───4*[{ibus-extension-}]
        │             ├─ibus-memconf───3*[{ibus-memconf}]
        │             ├─ibus-ui-gtk3───5*[{ibus-ui-gtk3}]
        │             └─3*[{ibus-daemon}]
        ├─ibus-x11───4*[{ibus-x11}]
        ├─iio-sensor-prox───3*[{iio-sensor-prox}]
        ├─2*[kerneloops]
        ├─lightdm─┬─Xorg───5*[{Xorg}]
        │         ├─lightdm─┬─budgie-session-─┬─ABDownloadManag───64*[{ABDownloadManag}]
        │         │         │                 ├─AppRun───6*[{AppRun}]
        │         │         │                 ├─ToDesk───27*[{ToDesk}]
        │         │         │                 ├─ayatana-indicat───3*[{ayatana-indicat}]
        │         │         │                 ├─budgie-daemon───5*[{budgie-daemon}]
        │         │         │                 ├─budgie-extras-d───4*[{budgie-extras-d}]
        │         │         │                 ├─budgie-panel─┬─dropover───4*[{dropover}]
        │         │         │                 │              └─5*[{budgie-panel}]
        │         │         │                 ├─budgie-polkit-d───4*[{budgie-polkit-d}]
        │         │         │                 ├─budgie-power-di───4*[{budgie-power-di}]
        │         │         │                 ├─budgie-wm───8*[{budgie-wm}]
        │         │         │                 ├─dragsnap───4*[{dragsnap}]
        │         │         │                 ├─gnome-screensav───5*[{gnome-screensav}]
        │         │         │                 ├─gsd-a11y-settin───4*[{gsd-a11y-settin}]
        │         │         │                 ├─gsd-color───4*[{gsd-color}]
        │         │         │                 ├─gsd-datetime───4*[{gsd-datetime}]
        │         │         │                 ├─gsd-disk-utilit───3*[{gsd-disk-utilit}]
        │         │         │                 ├─gsd-housekeepin───4*[{gsd-housekeepin}]
        │         │         │                 ├─gsd-keyboard───4*[{gsd-keyboard}]
        │         │         │                 ├─gsd-media-keys───4*[{gsd-media-keys}]
        │         │         │                 ├─gsd-power───4*[{gsd-power}]
        │         │         │                 ├─gsd-print-notif───3*[{gsd-print-notif}]
        │         │         │                 ├─gsd-rfkill───3*[{gsd-rfkill}]
        │         │         │                 ├─gsd-screensaver───3*[{gsd-screensaver}]
        │         │         │                 ├─gsd-sharing───4*[{gsd-sharing}]
        │         │         │                 ├─gsd-smartcard───4*[{gsd-smartcard}]
        │         │         │                 ├─gsd-sound───4*[{gsd-sound}]
        │         │         │                 ├─gsd-usb-protect───4*[{gsd-usb-protect}]
        │         │         │                 ├─gsd-wacom───4*[{gsd-wacom}]
        │         │         │                 ├─gsd-wwan───4*[{gsd-wwan}]
        │         │         │                 ├─gsd-xsettings───4*[{gsd-xsettings}]
        │         │         │                 ├─nemo-desktop───23*[{nemo-desktop}]
        │         │         │                 ├─nm-applet───4*[{nm-applet}]
        │         │         │                 ├─org.buddiesofbu───4*[{org.buddiesofbu}]
        │         │         │                 ├─plank───4*[{plank}]
        │         │         │                 ├─update-notifier───4*[{update-notifier}]
        │         │         │                 ├─windowshufflerd───4*[{windowshufflerd}]
        │         │         │                 └─4*[{budgie-session-}]
        │         │         └─3*[{lightdm}]
        │         └─3*[{lightdm}]
        ├─netdata─┬─spawn-plugins─┬─NETWORK-VIEWER─┬─spawn-setns
        │         │               │                └─6*[{NETWORK-VIEWER}]
        │         │               ├─apps.plugin───2*[{apps.plugin}]
        │         │               ├─bash
        │         │               ├─debugfs.plugin───{debugfs.plugin}
        │         │               ├─ebpf.plugin───6*[{ebpf.plugin}]
        │         │               ├─go.d.plugin───23*[{go.d.plugin}]
        │         │               └─nfacct.plugin
        │         └─164*[{netdata}]
        ├─nmbd
        ├─ollama───11*[{ollama}]
        ├─polkitd───3*[{polkitd}]
        ├─postgres───5*[postgres]
        ├─power-profiles-───3*[{power-profiles-}]
        ├─rsyslogd───3*[{rsyslogd}]
        ├─rtkit-daemon───2*[{rtkit-daemon}]
        ├─rustdesk─┬─sudo───rustdesk─┬─sudo───rustdesk───23*[{rustdesk}]
        │          │                 └─32*[{rustdesk}]
        │          └─6*[{rustdesk}]
        ├─showtime_deskto───6*[{showtime_deskto}]
        ├─slapd───2*[{slapd}]
        ├─smbd─┬─smbd-cleanupd
        │      └─smbd-notifyd
        ├─snapd───22*[{snapd}]
        ├─sshd───sshd───sshd─┬─bash───pstree
        │                    └─sftp-server
        ├─switcheroo-cont───3*[{switcheroo-cont}]
        ├─systemd─┬─(sd-pam)
        │         ├─at-spi-bus-laun─┬─dbus-daemon
        │         │                 └─4*[{at-spi-bus-laun}]
        │         ├─at-spi2-registr───3*[{at-spi2-registr}]
        │         ├─bamfdaemon───4*[{bamfdaemon}]
        │         ├─dbus-daemon
        │         ├─dconf-service───3*[{dconf-service}]
        │         ├─gnome-keyring-d───4*[{gnome-keyring-d}]
        │         ├─goa-daemon───4*[{goa-daemon}]
        │         ├─goa-identity-se───3*[{goa-identity-se}]
        │         ├─gvfs-afc-volume───4*[{gvfs-afc-volume}]
        │         ├─gvfs-goa-volume───3*[{gvfs-goa-volume}]
        │         ├─gvfs-gphoto2-vo───3*[{gvfs-gphoto2-vo}]
        │         ├─gvfs-mtp-volume───3*[{gvfs-mtp-volume}]
        │         ├─gvfs-udisks2-vo───4*[{gvfs-udisks2-vo}]
        │         ├─gvfsd─┬─gvfsd-trash───4*[{gvfsd-trash}]
        │         │       └─3*[{gvfsd}]
        │         ├─gvfsd-fuse───6*[{gvfsd-fuse}]
        │         ├─gvfsd-metadata───3*[{gvfsd-metadata}]
        │         ├─ibus-portal───3*[{ibus-portal}]
        │         ├─obexd
        │         ├─2*[pipewire───2*[{pipewire}]]
        │         ├─pipewire-pulse───2*[{pipewire-pulse}]
        │         ├─snapd-desktop-i───snapd-desktop-i───19*[{snapd-desktop-i}]
        │         ├─wireplumber───5*[{wireplumber}]
        │         ├─xdg-desktop-por───5*[{xdg-desktop-por}]
        │         ├─xdg-desktop-por───4*[{xdg-desktop-por}]
        │         ├─xdg-document-po─┬─fusermount3
        │         │                 └─6*[{xdg-document-po}]
        │         └─xdg-permission-───3*[{xdg-permission-}]
        ├─2*[systemd-journal]
        ├─systemd-logind
        ├─systemd-machine
        ├─systemd-resolve
        ├─systemd-timesyn───{systemd-timesyn}
        ├─systemd-udevd
        ├─thermald───4*[{thermald}]
        ├─udisksd───5*[{udisksd}]
        ├─unattended-upgr───{unattended-upgr}
        ├─upowerd───3*[{upowerd}]
        ├─virtlockd
        ├─virtlogd
        └─wpa_supplicant
  • Attachment is/var/log/syslog, kern. The log, the dmesg log
    2025-04-08_1419.txt (513.4 KB)

  • lspci-vnvn.log

  1. cat /proc/version_signature > version.log
    Ubuntu 6.11.0-21.21~24.04.1-generic 6.11.11

  2. sudo lspci -vnvn > lspci-vnvn.log
    lspci-vnvn.log.txt (34.5 KB)

If you look towards the beginning of your syslog you can see there is a kernel crash. This is something I can also see later as well - probably after a reboot/restart. That could explain the black screen boot issues.

Worth reporting a bug here: OpenID transaction in progress

follow the “add debug info” section here https://wiki.ubuntu.com/Kernel/Bugs to add more info

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2106465

    • I added lspci-vnvn.log information and waited for a response.