Machine is Dell XPS 15 7590. Halts at the first Budgie graphic. Suggestions other than booting with older kernel? Tried one of the debug options and it notes a kernel panic.
I just unintentionally upgraded to 5.3.0-24 and it seems fine? Perhaps it has been solved in these 7 hours … Can you purge it and retry?
Kernel panics need to be reported to launchpad - so boot with an older kernel and run:
Then reboot into grub and for the current kernel that is causing the kernel panic remove the “quiet splash” and boot into the kernel panic - take a photo of the panic and attach it to the bug report on launchpad.
The bug triagers will ask you to verify if using a newer mainline kernel resolves your issue - this will give the kernel developers a better view of where to look
Tried this and been getting server errors during the upload process. Will try again later.
I have tried several times to do the ubuntu-bug linux but the process is not working. Apport collects the information and I do the send but “A new web browser tab will open to continue processing the bug data.” never happens. Suggestions?
Raise the bug manually on the linux package via your web-browser.
When you submit the bug report you will get a bug number.
Then run the following:
This will attach the logs to your bug report for you
I swear, this is not a easy process.
janice@Janice-Dell:~$ apport-collect 1855264 The authorization page: (https://launchpad.net/+authorize-token?oauth_token=zl65K19jf59zrFR5rhdj&allow_permission=DESKTOP_INTEGRATION) should be opening in your browser. Use your browser to authorize this program to access Launchpad on your behalf. Waiting to hear from Launchpad about your decision... dpkg-query: no packages found matching linux
grrrr … stumped - best add that to the bug report also so that the triagers are aware.
I noticed there is a proposed new kernel now in the eoan proposed channel - if you are up for testing then give that a go
Haha, with my luck I will mess something up, It is my wife’s laptop so will wait for it to be released.
How would I go about installing the prooposed kernel?
software-properties-gtk and the last tab there is a developer checkbox - this is the proposed repo.
Tick it. Then close the app.
In a terminal run
sudo apt update
It should say there is a bunch of stuff to install - DONT do a
sudo apt upgrade. The message will also say there is a command to list what would be installed. Run that command.
Look for everything that says “linux” in the name.
Install those packages i.e.
sudo apt install linux-modules-5.3.0-25-generic and similar packages.
finally - go back into
software-properties-gtk and untick the developer checkbox
Installed the proposed kernel but that did not fix the problem
that’s a shame please let the triagers on your bug report know the current status (if you haven’t already done so!)
Just for the heck of it, I downloaded the UB 20.04 daily and tired it on a usb – live booted just fine.
Unfortunately, I can’t remember if this machine was a clean install or an upgrade from 19.04.
Looking through the apt history it came on-line in Sept and was upgraded. So, when I get time I will do a clean install of 19.10 and see if the problem goes away.
Re-install of 19.10 fixed the problem.
huh? that doesn’t make sense to me. oh well - it works - so congrats.
This laptop has the new Intel Killer Wifi chip that 19.04 did not support. A fix was to use backport-
iwlwifi-dkm package. The update to 19.10 worked fine but the kernel panic was caused by this package. If I had removed it the 5.3.0-24 kernel would have worked.