Lost Sound (Laptop gets weird on Linux)

Suddenly not getting any sound output. checked volume control, alsamixer etc. They seem okay. I have another os installed (windows 10) where sound is working just fine like usual. But not getting any sound on Budgie. Nothing is muted.

Note: This issue first occurred some years ago when I tried to use ubuntu for the first time. I only got sound by plugging in an earphone. Video playback on any player other than VLC was choppy as hell. Even, while playing on VLC I noticed delays in sound whenever I moved the video forward or backward. I went back to windows until recently, I tried a live Ubuntu Budgie and the sound was working. So, I installed it, was using it for a few days, and since yesterday while watching a video, the sound got abruptly cut off. I tried rebooting and everything, nothing is working. No sound output from speaker or via earphone.

Is this a driver related issue? The sound works if I boot in Windows.

(Device: Avita Essential NE14A2)

1 Like

Hi @mustahids1!

The weirdest thing is that the sound disappeared in the middle of watching a video.
You don’t say anything about the application on which it happened. Given the circumstances, I assume it was a browser and that you also tried with audio players?

Try reloading ALSA and test the sound after rebooting:

sudo alsa force-reload
reboot

If the sound doesn’t come back, try uninstalling ALSA:

sudo apt purge alsa-base
sudo apt autoremove

…and reinstalling it:

sudo apt update
sudo apt install alsa-base

If the sound is still not back, can you post the return of these two lines, please?

lspci -v | grep -A7 -i “audio”
aplay -l

:thinking:

2 Likes

removing and re installing alsa didn’t work. Here is the return. The first line didn’t give any return as you can see.

mustahids1@mustahids1-NE14A2:~/Desktop$ lspci -v | grep -A7 -i “audio”
mustahids1@mustahids1-NE14A2:~/Desktop$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: sofessx8336 [sof-essx8336], device 0: ES8336 () []
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: sofessx8336 [sof-essx8336], device 5: HDMI 1 (
)
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: sofessx8336 [sof-essx8336], device 6: HDMI 2 () []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: sofessx8336 [sof-essx8336], device 7: HDMI 3 (
)
Subdevices: 1/1
Subdevice #0: subdevice #0

I am not sure whether it is relevant or not, but, whenever I boot into budgie, I get this error report. I don’t get any details.

Both the terminal feedback and the message are not normal, as if there were a driver or hardware recognition problem.
Before searching for nothing, I’d start by reinstalling, from a new ISO while I’m at it and flashed with Balena Etcher: we’ve seen strange problems solved this way.

1 Like

Ooh, I forgot to reply to your earlier inquiry. It was VLC player where I was watching a video when I lost the sound. I can’t seem to play any video file properly in any player other than VLC in this laptop. This is indeed a strange problem and I couldn’t find any solution anywhere. I don’t think reinstalling will do any good. Still, I will try it. Thanks.

before you jump into the reinstall route - check if this is a local account issue or a system issue. Create a new user account and login with that. If it still occurs then its a system issue.

Also worth after that to check if its a recent kernel issue - when booting, via the grub screen and advanced option - choose an earlier kernel to boot with.

2 Likes

Okay. checking it now.